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's activity report 2022

Esecom International OÜ, a leading provider of modern business communication solutions, has been making significant strides in the industry. The company's primary operations revolve around the sale and monthly rental of cutting-edge communication solutions tailored to the needs of today's businesses. Esecom International OÜ specializes in servicing VoIP telephony, call center, and contact center platforms, along with their associated written e-communication solutions such as ticketing systems. This comprehensive suite of services ensures that businesses can maintain seamless communication, both internally and with their customers, thereby enhancing efficiency and customer satisfaction.

The company proudly represents major brands such as Wildix, Mitel, and FrontStage. These brands are renowned for their high-quality communication solutions, and Esecom's association with them further strengthens its position in the market.

In 2022, Esecom International OÜ reported a sales revenue of 838 thousand euros and an operating profit of 25 thousand euros. The company operates with a single-member board, and the board member's work is not separately remunerated. This lean management structure allows the company to maintain operational efficiency and agility.

The financial year 2022 was generally in line with the company's expectations, despite some peculiarities and significant changes in the surrounding environment. In addition to the Covid-19 pandemic, the aggression of Russia against Ukraine began, which also partially affected our company in 2022. This is because among our clients are companies and government agencies whose operating volumes significantly decreased.

However, the company also saw a moderate pace of new long-term clients, mainly in the government and medical sectors. The most common solutions for new clients are related to call centers and associated or interfacing communication systems, including voice, web chat, and video. It's worth highlighting several new clients based in Estonia, for whom Esecom quickly and conveniently launched voice and call center solutions in their branches and offices across Europe using the Wildix Classound service in 2022.

Looking ahead to 2023, the company views the future with moderate positivity. In addition to its existing operations, one of the goals is to start developing the field of critical communication, notifications, and warnings in Estonia together with clients. This long-term project could steadily increase the company's turnover in the coming years. In conclusion, Esecom International OÜ continues to demonstrate its commitment to providing top-notch communication solutions and services. With its focus on innovation and customer satisfaction, the company is well-positioned to navigate the challenges and opportunities that lie ahead.