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WEBHELP OÜ's activity report 2022

Webhelp OÜ is a Webhelp Group company registered in Tallinn. Globally, the

Webhelp Group has 110,000 employees in 60 countries and 190 cities.

Offices in Estonia are located in Tallinn and Tartu.

Webhelp OÜ provides business process outsourcing services to medium and large companies in Europe and Scandinavia. Our main service is customer service and technical support by phone. The financial year of Webhelp OÜ starts every calendar year on January 1 and ends on December 31.

There are no significant environmental and social impacts associated with the activities of Webhelp OÜ.

2022 was a financially modest year for Webhelp OÜ, where growth was limited and net profit remained at the same level as in 2021. In 2022, new clients/partners were found, but the expected growth was offset by a decrease in workload with other clients. The company is still in loss and as 2022 progressed, the management started a cost-saving program, which will also extend to the following year, with the aim of reducing fixed costs, such as office rent and utility costs.

The impact of the coronavirus pandemic on the company in 2022 has been relatively minor, however, it should be noted that while employees are increasingly returning to the office, the operating model has changed and working from home is now widely accepted by clients. With the right choice of work tools, excellent remote management implementation, and the selection of reliable employees, we have ensured that working from home (in any form) is here to stay.

The ongoing situation between Russia and Ukraine has not significantly affected our business directly. Webhelp OU does not have clients of Russian origin and the company does not directly offer

customer support service targeted at the Russian market. We are likely to continue to see indirect effects on the situation through additional inflation, supply chain disruptions, and the refugee situation.

The management expects a small growth trend in 2023 and assumes that we will achieve near-profit net income. This is hopefully achieved due to the impact of the savings policy implemented during the year and the great attention we pay to improving the gross margin. From 2023 onwards, the management still sees strong